Privacy Policy

This Privacy Policy explains how The LTS Connect (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit our website [https://www.theltsconnect.com] (the “Site”) and use our services.

By accessing or using the Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information:
We may collect personal details you provide directly to us such as:

  • Name

  • Email address

  • Phone number

  • Billing information (e.g., payment details)

  • Pickup/drop-off locations and travel preferences

Automatically Collected Data:
When you interact with our Site or services, we may automatically collect:

  • IP address

  • Device type and browser

  • Location data (if enabled)

  • Cookies and usage data (e.g., pages visited, time spent)

2. How We Use Your Information

We may use your information to:

  • Provide and manage transportation services

  • Process transactions and send confirmations

  • Improve our website and services

  • Respond to inquiries and provide customer support

  • Send updates, offers, or promotions (with your consent)

  • Comply with legal obligations

3. How We Share Your Information

We may share your information with:

  • Service providers who perform functions on our behalf (e.g., drivers, payment processors)

  • Affiliates and business partners to enhance our services

  • Law enforcement or regulators if required by law or to protect our rights

  • Third parties in connection with a business transfer (e.g., merger or sale)

We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable site functionality

  • Analyze usage trends

  • Customize user experience

You can adjust your cookie settings in your browser at any time.

5. Data Retention

We retain your personal information only as long as necessary for the purposes described in this policy, or as required by law.

6. Your Privacy Rights

Depending on your location, you may have rights such as:

  • Access to the data we collect

  • Requesting correction or deletion

  • Opting out of marketing communications

  • Objecting to or restricting data processing

To exercise these rights, email us at support@theltsconnect.com.

7. Security Measures

We implement reasonable physical, technical, and administrative safeguards to protect your data. However, no system is completely secure.

8. Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect personal data from children.

9. Third-Party Links

Our Site may contain links to external sites. We are not responsible for their privacy practices. We encourage you to review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy occasionally. The updated version will be indicated by a revised “Effective Date.” We encourage you to review this page regularly.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us at support@theltsconnect.com.

Effective Date: July 12, 2025